Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain products, such as opened coffee bags or items that have been consumed, are not eligible for return. If you are unsure about the eligibility of a specific item, please contact us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, typically 5-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate the return, and then proceed with a new purchase through our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving your order.
Contact Information
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us via email at [email protected]. Our customer service team is available to help you with any inquiries you may have regarding your order or the return process.