At Brewed Heaven, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds and Returns Policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To qualify for a return:
- Items must be unused, unopened, and in their original packaging
- Products must be in the same condition as received
- Proof of purchase or order confirmation must be provided
Returns requested after 7 days of delivery may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used coffee products
- Items damaged due to misuse or improper storage
- Clearance, promotional, or final sale items
- Gift cards or downloadable products, if applicable
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can review and resolve the matter promptly.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved:
- Refunds are processed within 5 to 10 business days after inspection
- Refunds will be issued through an agreed method suitable for Cash on Delivery purchases
- Shipping charges are generally non-refundable unless the return is due to our error
Exchange Policy
We may offer replacements or exchanges for defective or damaged items, depending on product availability. Exchange requests must be submitted within 7 days of receiving the order.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an incorrect or defective item sent by Brewed Heaven.
We recommend using a trackable shipping method when returning products, as we cannot guarantee receipt of returned items without tracking.
Cancellation Policy
Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests may no longer be possible.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Brewed Heaven
Email: [email protected]